Frequently Asked Questions
Everything you need to know about your M.S Skincare journey.
Are your products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and crafted with gentle, plant-based ingredients specifically designed to soothe and nourish even the most sensitive skin types.
Do you test your products on animals?
M.S Skincare is proud to be 100% cruelty-free. We do not test our products or ingredients on animals, and we only partner with suppliers who uphold the same ethical standards.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, generally ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange, provided it is at least half-full.
How should I store my skincare products?
To maintain the potency of our active botanical ingredients, we recommend storing your products in a cool, dry place away from direct sunlight and extreme heat.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.